Customer Service

In order to make your shopping experience with us as easy as possible, we have put together a comprehensive help section and FAQs. Here you should be able to quickly find the answers to your questions.

If you would like to contact us directly please call 03 9428 3495 or email us on enquiries@dmcsport.com.au.

PRODUCT INFORMATION

Does the SSV Store have sizing guides for apparel?

The product I want does not appear to be in stock

PLACING AN ORDER

I'm unsure if the order I placed has been received

What forms of payment does the SSV accept?

What is a pre-order?

Backorder information

YOUR ORDER AND SHIPPING

How long will my order take to arrive?

Has my order been dispatched yet?

Can I change my order?

Can I track my order?

Will I receive a Tax Invoice?

Can goods be sent overseas?

Can I supply a business address for my order?

I believe my order might be lost in transit

Events beyond our control

EXCHANGES AND REFUNDS

What is the Exchange & Refund policy?

Exchanging your item

CUSTOMER FEEDBACK AND QUERIES

I need to speak to someone about my order

How do I provide feedback?

DESIGN YOUR OWN

What is design your own?

Ordering

What format do I provide the team logos?

How long does the artwork and design stage take?

What are the lead times on custom made garments?

How do you know what size you need?

Is there a minimum order quantity?

Can I make a change once I have submitted my order

Can I exchange or return a DYO item?